Need your device fixed but can’t make it to our London shop? Don’t worry, we’ve got you covered. With our Mail-In Repair Service, you can send us your phone, tablet, or laptop from anywhere in the UK, and we’ll take care of the rest.
Whether you’re too far, too busy, or just prefer the convenience, this guide will walk you through how our mail-in repair process works, why it’s safe, and how we make it hassle-free from start to finish.
Why Choose Mail-In Repairs?
📦 Convenient: No need to travel or wait in-store. Just send your device and let us do the rest.
🔐 Secure: We take your data and device security seriously, with full tracking and safe handling.
🛠 Expert Repairs: The same certified technicians and premium parts we use in-store are applied to mail-in devices.
🚚 Nationwide Service: Whether you're in Manchester, Glasgow, Cardiff, or a tiny village in Cornwall, we’ve got you covered.
What Devices Can You Send In?
We accept most major brands and models, including:
Smartphones (Apple, Samsung, Huawei, Google & more)
Tablets (iPads, Android Tablets)
Laptops (MacBooks, Windows, Chromebooks)
From broken screens to battery issues, liquid damage to slow performance — if it’s repairable, we’ll repair it.
How Our Mail-In Repair Process Works
Step 1: Book Your Repair Online
Start by filling out our quick repair request form on the website. Select your device, describe the issue, and request a free quote.
Step 2: Package Your Device Safely
Use a sturdy box with padding. Remove any SIM cards or accessories unless instructed otherwise. We’ll guide you on the safest way to pack it if you’re unsure.
Step 3: Ship It to Our London Repair Center
Once confirmed, send your device to the address we provide. We recommend using a tracked service (like Royal Mail Special Delivery or DPD) for peace of mind.
Step 4: We Diagnose & Repair
As soon as it arrives, our team gets to work. We’ll inspect your device, confirm the issue, and if everything matches the quote — we start the repair.
Step 5: Get It Back – Good As New
Once your device is fully repaired and tested, we’ll securely package it and ship it back to you, usually within 24–48 hours of receiving it.
Is My Data Safe?
Yes - 100%. While we always recommend backing up your data just in case, we treat every device with strict privacy standards. Your files, photos, and settings stay untouched unless otherwise requested.
How Long Does It Take?
We aim for a 48-hour turnaround (not including shipping time). In most cases, your device will be back in your hands in 3–5 working days total.
Need it quicker? Let us know, express options are available!
How Do I Pay?
You’ll receive a secure payment link after diagnosis. We only proceed once you approve the cost. No surprise fees, ever.
Why Customers Trust Our Mail-In Repairs
✅ Transparent pricing
✅ No-fix, no-fee policy (on most services)
✅ Warranty on all repairs
✅ Friendly support team just a call or message away
Ready to Get Started?
Don’t let a broken device slow you down. Join hundreds of happy customers across the UK who’ve used our fast, safe, and affordable mail-in service.
👉 Book Your Mail-In Repair
📞 Need help? Contact us for guidance anytime.
Your repair, your way, without leaving home.
Fast. Reliable. From our London workshop to your doorstep.